Refund policy
At Scare Depot, we want you to have the best Halloween experience possible. Please review our return and refund policy carefully before purchasing.
Return Window All return and refund requests must be submitted by October 29th of the current year. We are unable to accept any return or refund requests submitted after this date, no exceptions. This policy exists to ensure fairness and prevent costume misuse.
Eligibility Requirements To be eligible for a return, items must be:
- Unworn, unwashed, and in original condition
- In original packaging with all tags attached
- Accompanied by proof of purchase
Non-Returnable Items The following items are final sale and cannot be returned:
- Masks, wigs, and accessories that have been worn
- Makeup, face paint, and cosmetic items
- Customized or personalized costumes
- Items marked as final sale
How to Request a Return Send us an email to support@scaredepot.shop with your request before October 29th to initiate a return. Once approved, you will receive return instructions. Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.
Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–7 business days.